Return Policy

At Vernanio, we offer a 7-day return policy. This means you have 7 days from the date you receive your item to request a return.

Eligibility for Return

To be eligible for a return, the item must meet the following conditions:

• The item must be in its original condition (unworn, unused, and undamaged)

• All original tags must still be attached

• The item must be returned in its original packaging

• Proof of purchase is required (such as a receipt or order confirmation)

How to Start a Return

To initiate a return, please contact us at contact@vernanio.com. Once your request is reviewed, we will provide you with detailed return instructions.

Please send approved returns to the following address:

Vernanio Returns
8 Avenue de la Bienfaisance
Les Clayes-sous-Bois, 78340
France

Please note that returns sent without prior authorization will not be accepted.

If you have any questions regarding returns, feel free to contact us at contact@vernanio.com or call us at +33 1 43 43 22 24.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at contact@vernanio.com so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

Certain products are not eligible for return, including:

• Items that have been used or worn

• Products intended for single use

• Personalized or custom-made items (if applicable)

• Gift cards

• Sale or clearance items

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

The fastest way to exchange an item is to return the original item and place a new order once your return has been approved and processed.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

To qualify, the item must be returned in its original condition, unused, with all tags attached, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@vernanio.com.