Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed through Vernanio. By placing an order with us, you agree to the terms outlined below.

Shipping Rates

We are pleased to offer free shipping on eligible orders. Shipping options and costs, if applicable, will be displayed at checkout before you complete your purchase.

Where Do We Deliver?

We currently ship to the following regions:

France
European Union (EU)
United Kingdom
United States
Canada
Australia
New Zealand
Middle East
Asia
South America

If your country is not listed at checkout, please contact us to confirm shipping availability.

Delivery Time

Processing Time

Orders are processed within 1–2 business days after payment confirmation. Processing takes place Monday through Friday, excluding public holidays.

Estimated Transit Times

France & Europe

Premium Shipping: 4–12 Business Days
Free Shipping: 7–21 Business Days

United Kingdom, United States, Canada, Australia & New Zealand

Premium Shipping: 4–12 Business Days
Free Shipping: 7–21 Business Days

Middle East

Premium Shipping: 3–10 Business Days
Free Shipping: 5–12 Business Days

Asia

Premium Shipping: 11–23 Business Days
Free Shipping: 12–30 Business Days

South America

Premium Shipping: 11–23 Business Days
Free Shipping: 12–30 Business Days

Please note that delivery times are estimates and may vary due to customs procedures, weather conditions, carrier delays, or other factors beyond our control.

Change of Address

If you need to change your shipping address, please contact us within 24 hours of placing your order.

Once an order has been shipped, we are unable to modify the delivery address.

Email: contact@vernanio.com

Phone: +33 1 43 43 22 24

Order Cancellations

Orders may be cancelled before they have been dispatched.

If your order has already been shipped, please refer to our Return Policy for information regarding returns and refunds.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become active in the carrier's system.

If you have not received your order within the estimated delivery timeframe after receiving your shipping confirmation email, please contact us with your order number and we will assist you in locating your shipment.

Parcels Damaged in Transit

If your package arrives visibly damaged, please refuse delivery if possible and notify us immediately.

If the package was delivered in your absence and you discover damage afterward, please contact us as soon as possible with photographs of the packaging and the damaged item so we can assist you.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Need Help?

If you have any questions regarding shipping, delivery, or your order status, please contact us.

Contact Information

Vernanio

8 Avenue de la Bienfaisance

Les Clayes-sous-Bois, 78340

France